RETURNS & REFUND POLICY
We offer a 7-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be unused
- Items must be in original condition with tags attached
We do not accept returns or refunds for:
- Worn or damaged items (not caused by us)
- Sold-out or limited items
- Pre-order items
PRE-ORDERS
Some items may be sold as pre-orders.
Pre-order items require 4–8 weeks for production and fulfillment.
By purchasing a pre-order item, you agree that:
- This timeframe is an estimate and delays may occur
- Pre-orders are final sale and cannot be returned, refunded, or canceled once production begins
If an item arrives damaged or if an error was made on our behalf, please contact us within 7 days of delivery and we will resolve the issue accordingly.
LA VENTURA is not responsible for lost, stolen, or delayed packages once they have been shipped. Any shipping-related issues must be handled directly with the carrier.
Please review all product details and sizing information carefully before purchasing. Placing an order confirms that you accept these terms.
PRE-ORDER & PRODUCTION
Pre-order items are made after purchase.
Please allow up to 6–8 weeks for production and shipping.
By placing an order, you agree to the production timeframe. Orders cannot be canceled or refunded during this period.
If your order exceeds this timeframe, please contact us for support.
INTERNATIONAL SHIPPING
Orders shipped outside of the United States may be subject to import duties and taxes.
These charges are determined by your local customs office and are the responsibility of the customer. LA VENTURA does not cover or control these fees.